RETURN POLICYQ: What is your complete returns policy? A: We only accept return the merchandise in following cases: we send you the wrong size/color/item or you received merchandise with blemishs. Return items must be sent back in their original packaging, with store tags attached. To send an item back to us, You may use any shipper you like, but we recommend purchasing tracking and insurance, as we cannot be responsible for lost return shipments. Once we receive your return package, please allow 1 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable. *Please contact with our customer service to get delivery address if you want to return items. Q: If I need to return an item, do I have to pay the postage? A: Yes, if you mail an item back to us, you will be responsible for the return postage. Additionally, we recommend that you add tracking and insurance for your own protection. Q: Are any items non-returnable? A: Some products are non-returnable for hygiene reasons. Returning policy: We sent you the wrong size/color/item or the production have distinct dilapidation/damage. All the returning item must be unworn and unwashed with original packing and tags. Non-returnable case: 1:Dislike the product after get it 2:Contact us for more details before you buy from us if you are not sure about the size. Otherwise we do not accept your wrong size returning request. 3:Size standard disputed 4:Contact us for more details before you buy from us if you are not sure about the material. Otherwise we do not accept your wrong material returning request. 5:You don't want our products 6:Our Website retained the ultimate right of interpretation of our return policy ---------------------------------------------------------------------------------------------------------------------------------------------- shoeson-line.net Company LTD. Email: Shoes-on-line@hotmail.com ----------------------------------------------------------------------------------------------------------------------------------------------
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